Role: Senior Consultant – ITSM
Open Positions: 2
Department: Managed Technology Services Department
Location: Riyadh
Job Type: Full Time
Residence Permit: Candidate with existing Saudi iqama will be preferred.
SOL Gulf: Company Profile
SOL helps businesses modernize technology, optimize processes, and accelerate success so our clients stay ahead in a hyper changing world. We are an ambitious team of technology experts with a vision to deliver world class implementation of digital transformations and technology solutions. Based in Saudi Arabia, Pakistan and Canada, SOL believes in world class global solutions with local delivery excellence services.
SOL Quick Facts
Established: 2017
Headquarters: SOL Gulf Saudi Arabia
Regional Offices: SOL Systems Canada, SOL Systems Ltd. Pakistan
Strategic Alliance: Oracle, IBM, Red Hat, Microsoft, AWS
Key Responsibilities:
SOL Gulf are seeking an experienced professional to take on the role of IT Service Management Executive in our Managed Services team. Candidate Must have prior experience in using ServiceNow’s IT Service management modules. A bachelor’s degree in computer science, or Information Technology, or management sciences coupled with relevant certification such as ITIL or COBIT is preferred.
Key responsibilities of an IT Service Management Executive include:
- Design, Implement & Manage IT Service Management processes and procedures, primarily Release Management, Incident Management, Problem Management & Service Level Management
- Ensure IT Services are delivered as per Customer expectations, standards and SLA’s.
- Maintain IT department Service Catalogue using Service Now.
- Work as Incident Manager during an event of Critical Incident and ensuring Major Incident Management process is followed.
- Build and maintain relationships with key stakeholders, such as customers, suppliers, and other third-party service providers.
- Work with relevant stakeholders to update and maintain IT application CMDB.
- Supporting the identification and management of risks associated with IT service delivery.
- Assisting with the implementation and operation of IT service management tools and technologies.
- Continuously monitoring and improving the performance of IT services.
Qualifications and Skills:
- Candidate should have at least 6-8 years of experience in IT Service Management.
- Candidate should have prior hands-on experience in any of the following role: Release Manager, Change Manager or Major Incident Manager.
- Candidate should have strong knowledge in managing Service Catalogue and other Service modules in Service Now.
- Understanding of Project lifecycle stages.
- Skills and certifications may include but are not limited to ITIL, Service Now, COBIT etc.
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at SOL has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Equal Employment Opportunity Statement
SOL Gulf is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
SOL Gulf is committed to providing veteran employment opportunities to our service men and women.